ABOUT THE COMPUTER CENTERWe’re Your Turnkey IT Department
Why The Computer Center? Here are 15 Reasons:
We don’t “set it and forget it”
Our staff, real humans in our office, monitor your systems. We don’t install a piece of software and rely on it to do everything right (which rarely happens).
Dedicated Help Desk
We don’t outsource this either (like many IT companies do). Our staff is here, ready to resolve your issue.
We demand only quality hardware and solutions
The old adage of “you get what you pay for” is one that we live by. We take your network, your security, and your uptime very seriously and only sell quality hardware backed by quality vendors (and us, of course).
Our deep-dive Business and Technology Assessment
Before we take on a new client, we insist that we learn everything about your business. If we understand your business, we can make your business run smoother and recommend the right solutions.
Our “Network Stabilization” process
We’ve developed a process to stabilize your network once and for all, and then keep it running smoothly with regular maintenance and attention.
The Big Picture
In this “everything connected” world, things aren’t as simple as they used to be. We step back and look at your business and network from the bigger picture.
Truly flat fee
Our Comprehensive Care plan is truly a flat-fee. Unlike our competitors, our solution doesn’t have hidden fees, extras and surprise charges. When we say “it’s all covered” we mean it! Hardware, software, service, support, it’s all covered.
We own the problem
Our clients enjoy a single point of contact for all things IT related. Internet, copier, phones, signage, we are on the hook for it all, and are held responsible for seeing the issue through to resolution, even if it’s with other vendors.
We are about business, not just IT
We get involved with your business. When we discuss business strategies, growth, and overall goals, together we can work in harmony to make sure your technology gets you there faster, and more efficiently and cost effectively.
We are a team, not just “a guy”
Our staff has a variety of specialties and experiences so we can solve a wider variety of problems. This mean that we can help you out when you need it fast and we can work with more than one client, even in an emergency, something the one and two-man IT firms cannot do.
Fixed right the first time - Guaranteed
We pride ourselves on getting things done right the first time. We start by understanding what really needs to be done, and then making sure we accomplish that. And, when problems do occur, our 100% satisfaction guarantee makes sure that you don’t pay for anything you shouldn’t.
We’ve been in business since 1983. We aren’t going anywhere. We’ve proven we can whether recessions, changes in our industry and more. We are a partner that you can rely on now, and for the future.
Solutions tailored to you
We realized that not all customers are the same and a cookie-cutter approach doesn’t always work. That’s why we implemented our deep-dive Business and Technology Assessment process. Our BTA takes an in-depth look at you and your business before we even present a solution to you. And, when we do, it’s customized specifically for you.
Layers of security
Your data, especially in this age of identity theft and hackers, is one of your most valuable business assets. That’s why we preach, even for small clients, installing several layers of protection against these threats. We have identified 6 distinct ways that thieves get into networks and implement them all with our Comprehensive Care clients.
We completely document our client’s networks and, based on comments from employees and customers (and even a couple of my competitors), we have some of the best in the industry. Not only do we use this documentation to bring our engineering team up to speed quickly about your network, but it reduces troubleshooting and downtime
Meet The Computer Center Staff
With over 20 years experience in the computer industry, James purchased The Computer Center from its founder Paul Braun after being an employee for 10 years. His background has included computer sales, repair and classroom instruction. He is a Microsoft Certified Professional. James holds a Bachelor of Arts degree in Communications from Beloit College. He remains a resident of Janesville, with his wife and two daughters.
Originally from Lansing, Michigan, Jason studied Engineering and Technical Communication at Michigan Technological University. While there, he found his true calling helping friends and family solve their computer problems. With over a decade of experience, Jason has been working at The Computer Center for five years. He started out at Help Desk, then became the Trainer for new Help Desk Employees & is currently in school, getting the certification for becoming a Network Engineer. Jason currently lives in Janesville.
Director of Operations
As the Director of Operations, Kelly wears many hats including Human Resources, Dispatch, Scheduling, and Purchasing and Receiving (just to name a few). Kelly has multiple college degrees, including a Bachelor’s Degree in Business from Upper Iowa University. She has worked in the customer service industry for over 10 years. In her spare time, Kelly enjoys preparing for mini-marathons and spending time with her daughter. She currently lives in Janesville with her daughter, Kadence
Gary is a member of our Help Desk team. He has a Bachelor’s Degree in Management Computer Systems from UW-Whitewater, with experience in software design and application support. Gary has over six years of experience with Business Operations & Customer Service with a major auto parts company, as well. From 1988-1992, Gary served in the US Navy, onboard the USS America (CV-66). Gary has been a Janesville resident for over 30 years and is a father of four; two boys & two girls.
LaFonda has a strong background in computer technology, being A+ certified as well as being certified from Blackhawk Technical College with desktop support and has completed an Associate’s Degree in IT Network Specialist. She is working towards completing her M.B.A in Information Technology and Network Security all while pursuing her career with The Computer Center. LaFonda has 2 daughters, and enjoys coaching and spectating their sporting events.
Max has certifications from UW-Rock County for computer Repair & Networking. He was part of the US FIRST Robotics Team #3692. He is currently living in Janesville, but originally is from Victorville, CA. He has plans to attend more technology based courses at UW Rock County in the near future
With over 15 years of experience in customer facing roles, primarily in the software & technology sectors, Jim has been with us for about a year now. He is able to translate “geek speak” into terms that make sense to business owners, managers & end-users. Jim has done recent coursework in IT, but also has degrees in Economics and Business. In his spare time, Jim enjoys cooking, yard work and traveling with his family. He currently lives with his wife and son in the Rockford area.
Dispatcher / Sales & Marketing Assistant
Felicia has been with the Computer Center since June of 2017 and has very quickly picked up on her role as Dispatcher. Felicia has over 10yrs of experience in Customer Service and has come to realize that she enjoys the IT field. In her spare-time she enjoys spending time with her family and friends, photography, reading and playing video games.