IT Support & Consulting for Small BusinessesEliminating the pain and frustration of technology, so you can focus on what you do best.
The Computer Center has been providing IT support and consulting services for small businesses since 1983. We know that you just want your technology to work so that you and your staff can increase your efficiency and serve yourcustomers. We realize that for every minute you wait for slow computers to boot, install updates, or recover from a crash or issue is wasted. With vendos and clients constantly looking for answers, delays due to technology issues simply aren’t acceptable.
Are you an small business that’s frustrated with computers and technology and know that it’s holding you back from being more productive and profitable? Are you constantly frustrated with the pain of having to deal with recurring poor IT support issues? Does the idea of having an IT consultant that focuses on eliminating the pain and frustration from your small business, allowing you to focus on serving your clients, sound appealing?
That’s where we come in.
I have found that you’re very beneficial to me. You’re just like another employee. I can’t get that kind of service and support anywhere else for the price. I just think that’s a good business value to my organization.
Our Proven Process and IT Support & Consulting for Small Businesses Help You Become the Profitable Business You Want to Be
From the very first interaction you have with us you’ll know that we are different than our competition. Our years of experience have led us to design processes and procedures that allow us to stabilize your network once and for all, and then keep it running like a finely tuned machine.
We begin with a deep dive into your business. This process, which we call a Business and Technology Assessment, isn’t like the a “network audit” that our peers perform. Instead, we focus on your firm’s unique way of doing business. We look at how you and your staff work and where the bottlenecks and frustrations are.
Then, once we understand how your business works, we dig into your technology and uncover the hidden ‘gotcha’s that are holding you back from achieving your business goals and being the best business in your industry you can be.
An Entire IT Department at Your Disposal
Since we are a team, not ‘a guy’, the breadth of our experiences and knowledge goes beyond just one person. Our Dedicated Help Desk, multiple staff members, documentation processes, and the connections we’ve made with out partners in our industry give you an entire IT department at your disposal.
Imagine being able to pick up the phone and know that someone will answer your call live, and your issue will be resolved quickly by an engineer you know by name!
Plus, since we are an extension of your office staff, it’s like having an IT department just down the hall that you can bounce ideas off, task with technology related projects and issues, and consult with on nearly anything.
IT is a must in almost any business today. In our industry, it’s the difference between good carpentry and a great remodeling experience. With every new IT concept that comes out, there’s a new danger to be wary of and another headache when issues need to be fixed. We used to spend hours every week diagnosing and explaining problems that would come up and hundreds of dollars to have them fixed. With Comprehensive Care, The Computer Center is insulating us from much of that. With a proactive approach, many of those issues won’t arise and if they do, TCC is available 24/7 to diagnose and fix those issues. By joining Comprehensive Care with The Computer Center, we are eliminating those distractions (and costs) and focusing on creating an even better remodeling experience for our clients.
Service with a Security Focus
Small businesses like you handle confidential data all day long. But statistics tell us that 1 in 5 small businesses just like yours will fall victim to a cyber-attack. Imagine the damaging effects that a data breach, whether caused by an outside hacker or through a simple mistake by you or a staff member, could cause you and your clients. Your reputation rests on keeping your data safe.
The Computer Center wrote the book (literally) on keeping small businesses and firms like yours safe! You can purchase a copy of our President’s book Essential Cyber Security for Your Small Business: How to Protect Your Small Business from Cyber Attacks, Hackers, and Identity Thieves Without Breaking the Bank.
We’ve been protecting our client’s data for over 30 years, including defending our networks to the FDIC as we protected community banks in Southern Wisconsin and hundreds of small businesses and professionals just like you.
Our Layers of Security approach works to block threats from all angles and includes personal monitoring by our staff every day. We learned a long time ago that the “set it and forget it” approach to keeping your firm running smoothly and protected from the bad guys simply isn’t an effective strategy (even if it’s what many of our competition still do). We personally review your security and protection daily.
15 Reasons Why You’ll Want to Partner Your Small Business with Us
We know you have lots of choices when it comes to choosing an IT firm to work with. However, here are 15 reasons we feel we are the best choice for your firm:
We don’t “set it and forget it”. Our staff, real humans in our office, monitor your systems. We don’t install a piece of software and rely on it to do everything right (which rarely happens).
We have a dedicated Help Desk. We don’t outsource this either (like many IT companies do). Our staff is here, ready to resolve your issue.
We demand only quality hardware and solutions. The old adage of “you get what you pay for” is one that we live by. We take your network, your security, and your uptime very seriously and only sell quality hardware backed by quality vendors (and us, of course) such as HP, Adtran, Microsoft, and others. We’ve proven, over and over again, that even in a small business environment, putting in quality equipment today reduces downtime, and repair costs later.
Our deep-dive Business and Technology Assessment. Before we take on a new client, we insist that we learn everything about your business. Anyone can walk in and quote hardware and software, but our process makes sure we align our solution with your business goals and processes. If we understand your business, we can make your business run smoother and recommend the right solutions.
Our “Network Stabilization” process. Fires and emergencies are expensive. If that’s all your IT company does, run around and put out fires, not only do problems never get fully resolved, but you get dinged with unexpected and fluctuating IT costs. We’ve developed a process to stabilize your network once and for all, and then keep it running smoothly with regular maintenance and attention.
The Big Picture. So many IT consultants are only interested (or capable) of selling you a computer and some software or other hardware. However, especially in this “everything connected” world, things aren’t as simple as they used to be. We step back and look at your business and network from the bigger picture and can recommend solutions that won’t break one thing, just to fix another symptom.
Truly flat fee. Our Comprehensive Care plan is truly a flat fee. Unlike our competitors, our solution doesn’t have hidden fees, extras and surprise charges. When we say “it’s all covered” we mean it! Hardware, software, service, support, it’s all covered.
We own the problem. In our industry, as I’m sure you’ve experienced, everyone wants to point a finger. “It’s the hardware. It’s the software.” Well, our Comprehensive Care clients enjoy a single point of contact for all things IT related. Internet, copier, phones, signage, we are on the hook for it all, and are held responsible for seeing the issue through to resolution, even if it’s with other vendors.
We are about business, not just IT. For us to have a strong relationship with our clients, we get involved with them and their businesses. When we discuss business strategies, growth, and overall goals, together we can work in harmony to make sure your technology gets you there faster, and more efficiently and cost effectively.
We are a team, not just “a guy”. Our staff has a variety of specialties and experiences which gives us a better ability to solve a wider variety of problems. Not only does this mean that we have more people on staff that can help you out when you need it fast, but allows us to work with more than one client, even in an emergency, something the one and two-man IT firms cannot do.
Fixed right the first time. We pride ourselves on getting things done right the first time. We start by understanding what really needs to be done, and then making sure we accomplish that. And, when problems do occur, our 100% satisfaction guarantee makes sure that you don’t pay for anything you shouldn’t.
Stability. We’ve been in business since 1983. We aren’t going anywhere. We’ve proven we can weather recessions, changes in our industry and more. We are a partner that you can rely on now, and for the future.
Solutions tailored to you. Although we, like all IT companies have “our way” of doing things, we realized that not all customers are the same and a cookie-cutter approach doesn’t always work. That’s why we implemented our deep-dive Business and Technology Assessment process. Our BTA takes an in-depth look at you and your business before we even present a solution to you. And, when we do, it’s customized specifically for you.
Layers of security. Your data, especially in this age of identity theft and hackers, is one of your most valuable business assets. That’s why we preach, even for small clients, installing several layers of protection against these threats. We have identified 6 distinct ways that thieves get into networks and implement them all with our Comprehensive Care clients.
Documentation. We pride ourselves on completely documenting our client’s networks and, based on comments from employees and customers (and even a couple of my competitors), we have some of the best in the industry. Not only do we use this documentation to bring our engineering team up to speed quickly about your network, but it reduces troubleshooting and downtime.
Sound Like the Way You Want Things to Run in Your Office? Claim Your FREE Business & Technology Assessment Today.
If what I’ve just described sounds interesting to you. If you’re truly serious about putting your computer and technology issues behind you, once and for all, then we should talk.
The first step in determining if we are a good fit is to sign up for a FREE Business and Technology Assessment today.
Is Your Firm and Client Data at Risk?
One in five firms fall victim to a data breach. Do you have all 7 of our recommended layers of security in place? Download a free copy of James Pearson's book "Essential Cyber Security for Your Law Firm" and find out now.
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